Terms & Conditions
Neo Wellness
Last updated: March 10, 2026
Welcome to the Neo Wellness website. By accessing and using the website neowellness.id, you are deemed to have read, understood, and agreed to all the terms and conditions set forth below.
1. Website Usage
The Neo Wellness website is used as a platform to display product information and conduct purchase transactions for available products. Users are required to use the website lawfully and refrain from activities that violate the law or damage the website system.
2. User Account
To perform certain transactions, users may be asked to provide information such as name, address, phone number, and email.
Users are responsible for:
- Providing true and accurate information
- Maintaining the confidentiality of account data
- Not using the account for illegal activities
3. Product Information
Neo Wellness strives to display product information accurately, including descriptions, images, and product prices. However, differences in color or product appearance may occur due to the screen settings of the user's device.
Neo Wellness reserves the right to make changes to:
- Product prices
- Product availability
- Product information
4. Transactions
All transactions made through the Neo Wellness website are considered valid once payment has been successfully processed.
Once payment is confirmed:
- Orders will be processed by the system
- Products will be prepared for shipment
- Shipping information will be provided to the customer
Customers are responsible for ensuring that the shipping address provided is correct and complete.
Neo Wellness reserves the right to cancel transactions in the event of:
- System pricing errors
- Product unavailability
- Indications of unusual transaction activity
5. Payment
Neo Wellness provides various payment methods available on the website through a secure payment system.
Orders will only be processed after payment has been successfully verified by the payment system used.
6. Shipping
Products will be shipped via logistics services partnering with Neo Wellness. Estimated delivery times depend on the shipping location and the policies of each respective courier service.
Neo Wellness is not responsible for shipping delays caused by the delivery service provider.
7. Personal Data Protection
Neo Wellness respects user privacy. Personal information such as name, address, email, and phone number will be used only for:
- Processing transactions
- Product shipment
- Customer service
- Order-related communication
Neo Wellness will not share user personal data with other parties without consent, unless required by law.
8. Product Disclaimer
Product information available on the Neo Wellness website is intended to provide information to users and is not intended as a substitute for professional medical advice.
Users are advised to consult with medical professionals before using certain products, especially if they have specific health conditions.
9. Force Majeure
Neo Wellness is not responsible for any delay or failure in performing obligations caused by events beyond the company's control, such as natural disasters, system failures, government policies, or third-party operational disruptions.
10. Changes to Terms
Neo Wellness reserves the right to change or update these terms and conditions at any time without prior notice. The latest version will always be available on the website.