Refund & Return Policy

Neo Wellness

Last updated: March 10, 2026

Neo Wellness is committed to providing high-quality products to our customers. If there are any issues with the order received, customers may request a product return or refund in accordance with the following policy.

1. Submission Deadline

Requests for refunds or product returns must be submitted within a maximum of 7-14 calendar days from the date the product was received by the customer.

Submissions made after this period cannot be processed.

2. Product Return Conditions

Products are eligible for return or refund if they meet the following conditions:

• The product is damaged or defective upon arrival
• The product received does not match the order
• The product remains in an unused condition
• The product is still in its original packaging

Neo Wellness reserves the right to reject refund requests if the product does not meet these criteria.

3. Refund Application Process

To apply for a refund or product return, customers can contact our customer service team by providing:

• Order number
• Photos of the received product
• An explanation of the issue encountered

Once the application is received, the Neo Wellness team will conduct a verification process before approving the return or refund.

4. Refund Methods

If a refund request is approved, the refund will be issued via:

• Bank transfer, or
• The original payment method used

Customers are responsible for ensuring that the provided shipping address is correct and complete.

Neo Wellness reserves the right to cancel transactions in the event of:

• System pricing errors
• Product unavailability
• Indications of unusual transaction activity

The refund process typically takes 3-7 business days after the verification process is completed.

5. Return Shipping Costs

• If the error originated from Neo Wellness (damaged or incorrect product), return shipping costs will be covered by Neo Wellness.
• If the return is made for the customer's personal reasons, return shipping costs are the responsibility of the customer.

6. Non-Refundable Products

Refund requests cannot be processed if:

• The product has been used
• The product is damaged due to misuse
• The request is submitted after the deadline
• The product is not returned in appropriate condition

7. Customer Service

If you have any questions regarding your order or the refund process, please contact Neo Wellness customer service via: